Surprise renewals and blocked cancellations
Unexpected renewal charges, blocked cancellations and refused refunds leave users out of pocket.
Tier II · Emerging Problems that are still building up.
5 public reports · first reported 23 April 2023 · last reported 18 June 2024
What's going wrong
Some Firefox users of the Surfshark browser add-on say they were charged for a renewal they had explicitly declined, and that the live chat they were promised did not open.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.