Help and bug fixes gated behind paid plans
Merchants on lower plans are refused live help, calls or bug fixes for loyalty and store-credit apps and are told to upgrade.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 September 2023 · last reported 19 September 2025
What's going wrong
Merchants using loyalty, referral and store-credit apps report that support refuses live help, calls or bug fixes unless they move to a paid plan.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.