Support unreachable and cases left open
Support is unreachable: live chat links are fake, responses are automated, and cases stay open for weeks.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 5 February 2023 · last reported 6 May 2025
What's going wrong
Firefox users of the Surfshark browser add-on say they could not reach a human at support.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.