Support tickets unanswered and bugs left unfixed
Support tickets go unanswered, registration emails never arrive, and reported bugs stay unfixed for months.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 17 May 2018 · last reported 17 June 2024
What's going wrong
Site owners report that the plugin's support channel is hard to reach, with account confirmation emails not arriving so tickets cannot be opened, and that questions go without any response.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.