Support tickets go unanswered or are deleted
Support tickets go unanswered or get deleted, and merchants cannot escalate when the app breaks or refunds are delayed.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 11 August 2025 · last reported 6 August 2026
What's going wrong
Merchants using this Shopify B2B pricing app report that their support tickets sit without reply or disappear entirely.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.