Support tickets go unanswered for paying customers
Support tickets and the private Slack support channel go unanswered, leaving paying customers stuck.
Tier I · Proven The best-established problems.
7 public reports · first reported 11 May 2021 · last reported 2 October 2025
What's going wrong
Site owners who buy the paid version of this Shopify-to-WordPress plugin report that support tickets sit unanswered for weeks or months, and that the private Slack channel promised to Pro customers either redirects to a purchase page or cannot be reached.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.