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Support tickets go unanswered for days

Merchants' support tickets and chat requests go unanswered or fail to fix problems.

Tier II · Emerging Problems that are still building up.

3 public reports · first reported 27 June 2019 · last reported 2 February 2024

Idea report · $9 · No contacts · All sales final

See a sample idea report

What's going wrong

Merchants report that support requests to this app go unanswered for days or weeks.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 3 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.