Support tickets for tracking app go unanswered
Support tickets for the tracking app sit unanswered for weeks, and premium support expires before problems are fixed.
Tier I · Proven The best-established problems.
5 public reports · first reported 25 March 2024 · last reported 2 October 2025
What's going wrong
Several merchants say that once they paid for a tracking app, support became slow and hard to reach.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.