Support tickets for the plugin get no reply
Premium plugin buyers get no reply to support tickets and feel ignored, even when they need help customizing the plugin.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 22 March 2015 · last reported 27 November 2023
What's going wrong
Site owners who bought the paid or free version report that support requests go unanswered for long periods or never get a useful answer.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.