← Problems

Support takes days to reply or never answers

Merchants email or chat support and get no reply for days, or only a canned answer.

Tier I · Proven The best-established problems.

7 public reports · first reported 19 November 2019 · last reported 4 September 2025

Idea report · $19 · No contacts · All sales final

See a sample idea report

What's going wrong

Merchants who install this discount app say support is slow to answer, sometimes takes days, or never replies at all.

AI-assisted: written with the help of AI from the reports. The idea report has the full summary.

In the idea report

  • The full summary.
  • The products the 7 reports are about, and how many came each month.
  • Related problems.

No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.