Support requests wait weeks or go unanswered
The developer takes weeks to answer support requests and sometimes stops replying altogether, leaving broken sites unfixed.
Tier I · Proven The best-established problems.
5 public reports · first reported 5 September 2024 · last reported 30 June 2025
What's going wrong
Owners who depend on this admin theme for client work say support requests can wait two to three weeks, and some go unanswered after repeated follow-ups.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.