Support requests go unanswered for weeks
Support tickets and paid Pro support requests go unanswered for weeks, and the documentation site is unreachable.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 3 May 2023 · last reported 21 September 2024
What's going wrong
Site owners of the Front End PM WordPress plugin report that support requests sit unanswered for weeks, sometimes longer, even when they have bought the Pro version and submitted tickets through the contact form.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.