Support requests go unanswered for months
Support requests and bug reports go unanswered for months, leaving paying users without fixes, access or a clear status.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 22 May 2019 · last reported 10 April 2026
What's going wrong
Several site owners, including some who paid for the pro version, say their support requests and bug reports sat without any reply for months or longer.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.