Support requests get no reply
Support emails and in-app messages go unanswered for weeks, and auto-replies are the only response.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 8 November 2019 · last reported 6 March 2024
What's going wrong
Several merchants say their support requests to the SEO app vendor went unanswered for days or weeks, across email, in-app messages and the Shopify app page.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.