Support replies take days or never arrive
Support replies take days or never come, leaving merchants stuck on setup and campaign questions.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 27 January 2025 · last reported 27 November 2025
What's going wrong
Merchants using this email and push app report that the support team, reached through chat and email, responds slowly or not at all.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.