Support replies take days or never arrive
Merchants wait days or weeks for support replies, and follow-ups sent in the meantime get no answer.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 26 May 2025 · last reported 10 March 2026
What's going wrong
Merchants using this Shopify spin-wheel popup app report that support is very slow to answer.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.