Support replies slowly while service stays broken
Support is slow and vague, and the service stays broken for months while people are told a fix is coming.
Tier I · Proven The best-established problems.
6 public reports · first reported 17 December 2024 · last reported 15 June 2026
What's going wrong
Firefox users of this VPN browser add-on say the service has been broken for months while they were told repairs were underway.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.