Support replies slowly and live chat is not live
Support replies take days, live chat is not live, and tickets sit without updates while bugs stay unresolved.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 27 August 2025 · last reported 27 January 2026
What's going wrong
Merchants using the app say support responses take hours or days, and the live chat is not actually live, so troubleshooting stalls.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.