Support replies are slow and unhelpful
Support is slow or unhelpful: live chat gives poor answers, email gets no reply, and there is no setup video.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 23 October 2024 · last reported 9 May 2025
What's going wrong
Owners report that live chat agents gave unhelpful answers across several sessions, that email and support topics went unanswered for days, and that a single request took dozens of emails without a fix.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.