Support replies are slow and tickets get closed
Vendor support takes days to answer, closes tickets for lack of reply, and sometimes ignores the customer's account status.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 1 July 2024 · last reported 3 November 2025
What's going wrong
Customers say technical support is hard to reach.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.