Support replies are slow and scripted
Support replies are slow or repetitive, and agents send scripted answers that never resolve replacement or order problems.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 21 November 2024 · last reported 15 April 2025
What's going wrong
Merchants on the Zendrop Shopify app say support takes days to answer and often sends the same scripted message.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.