Support replies are dismissive and unhelpful
Support closes tickets without solving problems, blames the customer's setup, and gives dismissive or unhelpful replies.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 2 August 2021 · last reported 15 November 2023
What's going wrong
Site owners using this WordPress help desk plugin describe support that closes conversations without solving the problem, blames the customer's setup, or answers with short dismissive replies.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.