Support never replies during app outages
Support does not respond to emails, tickets, or chat messages, and gives no status updates during outages.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 17 August 2021 · last reported 23 October 2025
What's going wrong
Merchants using this Shopify product designer say the vendor's support is effectively unreachable.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.