Support loops between Shopify and Meta
Support and help articles fail to resolve setup problems, with automated replies, endless transfers between Shopify and Meta, and wrong instructions.
Tier I · Proven The best-established problems.
8 public reports · first reported 22 January 2026 · last reported 18 June 2026
What's going wrong
Merchants trying to set up the Facebook and Instagram app say support does not solve the problem.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.