Support ignores tickets and only pastes help links
Support chats give pasted help links, do not escalate, and go silent, leaving merchants with unanswered tickets.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 23 September 2025 · last reported 8 June 2026
What's going wrong
Merchants say the app's support team answers simple questions but goes silent on harder ones.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.