Support goes silent after merchants pay
After payment, merchants get no replies from their account manager, support team or shared WhatsApp group for weeks.
Tier I · Proven The best-established problems.
7 public reports · first reported 26 February 2026 · last reported 15 September 2026
What's going wrong
Merchants of this Shopify chatbot and messaging app report that once they pay for a subscription, their sales contacts and account managers stop answering.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.