Support gives scripted or dismissive answers
Support staff give scripted, irrelevant, or dismissive answers and offer no real way to reach a person.
Tier I · Proven The best-established problems.
7 public reports · first reported 15 November 2018 · last reported 16 October 2026
What's going wrong
Several merchants say this loyalty app's support team gives copied, irrelevant replies and seems to have no one who can fix the underlying problem.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.