Support gives generic answers that ignore the question
Support answers are generic and do not solve the problem, and staff do not seem to know the app.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 8 October 2019 · last reported 23 August 2024
What's going wrong
Long-time merchants report that the support team for this Shopify discount app used to be reachable and knowledgeable, but now replies with boilerplate text that does not address the question asked.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.