Support gives generic answers and no fix
The tool's support answers with templates or deflects to hired experts, leaving small merchants without a fix.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 13 October 2023 · last reported 4 November 2024
What's going wrong
Merchants using the app for the platform's say support is slow and often unhelpful.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.