Support gives canned replies and slow responses
Support replies are canned, slow, and leave problems unresolved.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 16 December 2024 · last reported 17 May 2025
What's going wrong
Several merchants report that support for the review app gives prepared answers, takes days to respond, and sometimes repeats the same reply regardless of the problem.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.