Support gives canned replies and no free help
Customer support for the email app gives canned replies, cannot resolve simple issues, and offers no email help on free plans.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 11 December 2024 · last reported 24 January 2025
What's going wrong
Merchants report that support for the app is hard to reach and slow to resolve issues.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.