Support emails go unanswered for weeks
Support requests and emails to the plugin's maker go unanswered for weeks, even for paying subscribers.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 10 December 2021 · last reported 4 July 2024
What's going wrong
Site owners who rely on this WordPress timestamping plugin report that support requests sent by email or through the vendor's site receive no reply for weeks or months.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.