Support emails go unanswered for weeks
Merchants cannot reach the app's support by email or in-app, and emails go unanswered for days, weeks, or months.
Tier I · Proven The best-established problems.
7 public reports · first reported 30 July 2021 · last reported 9 July 2026
What's going wrong
Merchants using this slide cart upsell app report that the support team is almost impossible to reach.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.