Support emails and chat go unanswered
Support replies are slow or missing, leaving merchants stuck during setup and billing problems.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 18 January 2023 · last reported 15 April 2026
What's going wrong
Merchants using this Shopify conversion tracking app say support requests go unanswered for days or weeks.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.