Support email and chat go unanswered for days
Rivo support is slow or unreachable: emails go unanswered and the advertised 24/7 chat is often unstaffed.
Tier I · Proven The best-established problems.
6 public reports · first reported 6 August 2025 · last reported 15 July 2026
What's going wrong
Merchants on paid plans say the app's help desk does not answer in a timely way.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.