Double charged for the same subscription period
Shopify merchants are billed two or more times for the same subscription period across several apps, and refunds are refused or never given.
Tier I · Proven The best-established problems.
5 public reports · first reported 18 October 2017 · last reported 9 March 2026
What's going wrong
Merchants across several Shopify marketing and SMS apps report being charged twice or more for one subscription period, with the extra charges not refunded.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.