Loyalty points blocked when a discount applies at checkout
Loyalty points and store credit cannot be redeemed alongside discounts at Shopify checkout, so shoppers must choose one perk
Tier I · Proven The best-established problems.
7 public reports · first reported 25 December 2017 · last reported 13 July 2026
What's going wrong
Merchants running loyalty points or store credit apps on Shopify report that a customer's balance cannot be used alongside a discount at checkout.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 7 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.