Store apps broken for days or weeks, support unreachable
The platform's email and shipping apps stop working for days or weeks while merchants are still billed and cannot reach support to fix them.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 13 July 2024 · last reported 23 October 2026
What's going wrong
Merchants across several marketing and shipping apps report that the app stopped loading or sending for a few days, and in some cases for more than a month.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.