Slow support with irrelevant replies and tier bias
Support replies are slow, off-topic, and assigned by account tier, leaving merchants stuck for days.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 25 July 2023 · last reported 3 September 2024
What's going wrong
Merchants writing about the app say support is slow and often unhelpful.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.