Slow customer support never closes the case
Customer support takes days to respond, repeats the same questions, or never returns to close the case.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 11 February 2025 · last reported 11 June 2025
What's going wrong
Several Firefox users say NordPass support takes days per reply, asks them to resend information they already gave, and sometimes goes silent for weeks while a fault stays open.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.