Slow and unhelpful plugin support after purchase
Support replies take days, answers are generic article links, and paying customers feel left alone after purchase.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 3 May 2022 · last reported 16 June 2025
What's going wrong
Paying customers of the hotel booking plugin say support answers take almost two days and often just send documentation links without solving the problem.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.