Sign-up required before the extension works at all
The extension demands account registration before it can be used, and some users cannot finish signing up.
Tier I · Proven The best-established problems.
11 public reports · first reported 28 December 2017 · last reported 15 June 2026
What's going wrong
Many Firefox users say the PureVPN extension asks for an account before it does anything useful, and some cannot finish registering.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 11 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.