Sign-in loops and failed logins lock out users
Users are repeatedly asked to sign in even after logging in, and the sign-in button or continue step does nothing, so premium features stay locked.
Tier I · Proven The best-established problems.
15 public reports · first reported 15 January 2021 · last reported 30 January 2026
What's going wrong
Many Firefox users report the add-on keeps asking them to log in even after they have just done so, or that clicking continue on the sign-in page goes nowhere.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 15 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.