Sign-in hangs or fails in Firefox
Signing in to the add-on fails, hangs, or never completes, and users must clear cookies or reinstall to recover.
Tier I · Proven The best-established problems.
10 public reports · first reported 23 December 2019 · last reported 13 February 2025
What's going wrong
Many Firefox users cannot sign in to the Mendeley Web Importer.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 10 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.