Ad app install and account connection fail at setup
Merchants cannot install or connect Shopify marketing and ad apps, or pass login and account verification, so setup stops at the first step
Tier I · Proven The best-established problems.
10 public reports · first reported 24 September 2021 · last reported 23 September 2026
What's going wrong
Merchants trying to start paid campaigns or scheduled posts through several Shopify marketing and ad apps report that the app will not install, the account connection spins or fails, or login and verification errors lock them out before any setup begins.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 10 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.