Shipment emails leave out tracking details
Customer shipping emails leave out the tracking number, carrier and link, and the carrier setting resets after updates.
Tier II · Emerging Problems that are still building up.
6 public reports · first reported 16 August 2022 · last reported 24 June 2024
What's going wrong
Site owners running WooCommerce stores report that shipping confirmation emails sent to customers do not include the tracking number, carrier name or tracking link, even when the tracking fields are filled in on the order.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 6 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.