Setup window opens blank, Page never links
Setup window opens blank so site owners cannot link their Facebook Page to the plugin
Tier I · Proven The best-established problems.
8 public reports · first reported 13 May 2024 · last reported 1 October 2025
What's going wrong
Site owners using the Facebook Chat plugin report that after clicking the Setup or Edit Chat Configuration button, a new window opens and stays empty, with no login prompt or options.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 8 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.