Seed phrase restore fails or confuses users
Seed phrase recovery and backup steps fail or confuse users, so restoring a wallet from its 12 words does not work.
Tier II · Emerging Problems that are still building up.
4 public reports · first reported 18 January 2023 · last reported 30 April 2025
What's going wrong
Some users say that restoring their MetaMask wallet from its twelve-word recovery phrase does not work in Firefox.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 4 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.