Seat additions and renewals stall at contact forms
Adding seats mid-term is blocked by a dead-end contact form, and the sales team does not respond to a renewal request.
Tier II · Emerging Problems that are still building up.
3 public reports · first reported 13 January 2026 · last reported 22 January 2026
What's going wrong
A current customer with 40 seats tried to renew before a deadline and found that the Add Seats button led to a contact form with no reply.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 3 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.