Role filters return no users on large sites
Role and inactivity filters return zero users even when hundreds of matching accounts exist, including custom roles.
Tier I · Proven The best-established problems.
5 public reports · first reported 2 October 2020 · last reported 10 December 2024
What's going wrong
Site owners using this inactive user tool report that filtering by a specific role, such as subscriber or a custom customer role, returns no results even when they can see hundreds of matching accounts in the unfiltered list.
AI-assisted: written with the help of AI from the reports. The idea report has the full summary.
In the idea report
- The full summary.
- The products the 5 reports are about, and how many came each month.
- Related problems.
No business has been found with this problem yet, so the report has no contacts. All sales are final — no refunds. Pricing.